Privacy Policy

1. Information We Collect

Depending on the features you use, we collect:

• Account information, such as your name, email address, sign-in information, preferences, and account identifiers.
• Content you provide, such as messages, journals, photos, audio, transcripts, other uploads, and information about yourself or people you choose to include.
• Persona information generated from that content, such as memories, summaries, preferences, and relevant conversation context.
• Connection and sharing information, such as invitations, authorized contacts, contributions, and your sharing choices.
• Technical and usage information, such as device and app information, IP address, feature activity, diagnostics, and processing results.
• Subscription, communication, and support information, such as purchase and entitlement status, notification preferences, and requests you send us. Apple processes App Store payments; we do not collect your full payment card number.

We collect information when you provide it, when you use the Services, and from services you choose to connect or providers that help operate the Services. Connected features receive information within the permissions you grant. AI consent does not itself grant access to your microphone, photos, contacts, calendar, or other device data.

2. How We Use Information

We use information to:

• Create and manage your account and provide requested features.
• Generate Persona replies, process uploads, and create and retrieve memories and summaries.
• Personalize conversations using relevant information from earlier interactions.
• Enable connections and sharing you authorize.
• Manage subscriptions, usage limits, and customer support.
• Measure and improve feature performance and reliability.
• Send service communications and optional messages according to your preferences.
• Protect accounts, prevent fraud and misuse, and comply with legal obligations.

Live voice uses streamed audio. Completed exchanges may be saved as text and used for conversation history, memories, and summaries. Streaming a conversation is separate from saving an audio recording. Media you intentionally upload or save is handled as user content. We do not use that media to create biometric identifiers for identity verification or profiling.

Offline features may store content on your device. Eligible queued content may sync when you reconnect and may be processed by the AI services below after the required permission.

3. AI Services and Your Permission

Before personal information is sent to our AI service providers, the app explains the information shared, identifies the providers, and asks you to select "Agree and continue." Saving your name, accepting the Terms, or reading this policy does not grant AI-sharing permission. You can decline and sign out. Device permissions are requested separately when needed.

• OpenAI processes messages, journals, photos and accompanying text, relevant memories, conversation history, and Persona details to generate text replies, understand photos, create titles and summaries, and organize and retrieve memory context.
• LiveKit provides voice connection and agent infrastructure. It processes voice audio and session information; the hosted agent handles transcripts and relevant conversation context.
• SpaceXAI LLC (Grok) processes voice audio, transcripts, and relevant conversation and Persona context to generate voice replies.

Information sent depends on the feature and the context needed for your request. It may include earlier conversations and memories, not only your latest message. Voice transcripts may also be processed by OpenAI for summaries and memories.

NeverGone does not use your personal content to train generalized shared AI models for unrelated users.

We require service providers receiving personal information from NeverGone to provide the same or equal protection described in this Privacy Policy and required by Apple's App Review Guidelines. Their processing is subject to applicable agreements and data-protection obligations.

AI-sharing permission authorizes processing for the features and purposes described here. It does not authorize a provider to sell your personal information, use it for cross-context behavioral advertising, or train generalized shared AI models for unrelated users. Provider resources linked below explain their services; those resources do not replace NeverGone's commitments in this policy.

• OpenAI API data controls
• LiveKit Privacy Policy
• LiveKit Data Processing Addendum
• SpaceXAI Enterprise Terms of Service
• SpaceXAI Data Processing Addendum
• SpaceXAI API data privacy and retention

4. Other Disclosures and Your Sharing Choices

We disclose information to service providers that help host, secure, support, and operate NeverGone, process communications and subscriptions, or provide analytics.

We also disclose information to people and connected services you authorize; when required by law; when necessary to protect rights, safety, or the security of the Services; and in connection with a merger, acquisition, financing, or other business transfer, subject to applicable law and the privacy commitments governing the information.

If you visit a separate website or use a third-party service independently, the information you give directly to that service is governed by its own privacy practices. Review its notices before sharing information. This is different from personal information NeverGone sends to providers to operate our Services, which remains subject to the commitments in this policy and our obligations under applicable law.

Memory-sharing settings control use by Contact Personas. Private memories may support your own Persona but are not available for Contact Persona use. Public memories are eligible for authorized Contact Persona use, subject to your connections and access controls. Raw journals remain owner-only; memories derived from them follow the applicable sharing choices. Proposed memories contributed through Contact Persona conversations require the owner's approval.

5. Analytics and Communications

We use feature activity, counts, diagnostics, and similar operational information to understand and improve the Services. Product analytics and activity-based marketing do not include the content of your conversations, journals, memories, or uploaded media. Account and service records may still contain information needed to provide features, support users, secure accounts, or meet legal obligations.

Our website uses Vercel Analytics for website usage information. Hosting providers process technical request information to serve and secure the site. We do not use cross-app or cross-site advertising tracking or device fingerprinting for product analytics or invite attribution.

You can manage optional communications through available app settings or unsubscribe links. Essential account, security, and transaction messages may still be sent.

6. Retention and Deletion

We retain information for as long as reasonably needed to provide the Services, maintain your account, resolve disputes, and meet legal, security, and accounting obligations.

When you delete your account, we delete or de-identify associated personal information from active systems within a commercially reasonable period, subject to limited legal, security, fraud-prevention, accounting, and backup requirements. Backup copies are removed through the ordinary backup cycle. Service providers may retain information for periods permitted by their applicable agreements and legal obligations.

Signing out or uninstalling the app does not delete your account, remove stored content, or cancel processing already submitted. Deleting your NeverGone account does not cancel an App Store subscription; manage subscriptions through Apple.

7. Your Choices and Requests

To delete your account, open Settings in the NeverGone app, choose About, then tap Delete Account and follow the instructions. If you cannot access the app, contact info@nevergone.ai.

To withdraw AI-processing permission, contact info@nevergone.ai from the email address associated with your account. You can sign out to stop sending new content while your request is handled. You may also request deletion of your content or account.

You can manage memory-sharing choices and connections in the app and device permissions in iOS Settings. Depending on applicable law, you may have rights to access, obtain a copy of, correct, delete, or restrict certain uses of your personal information. Contact us to make a request. We may verify your identity before responding. We will handle requests as required by applicable law.

Agreeing to AI processing does not waive privacy rights that cannot be waived under applicable law. Nothing in this policy or our Terms excludes NeverGone's obligations or liability where they cannot lawfully be excluded, including obligations that apply when we disclose personal information to service providers.

8. Security and International Processing

We use administrative, technical, and physical safeguards designed to protect personal information. No system can guarantee complete security.

NeverGone is based in the United States. Information may be processed in the United States and other countries where our service providers operate, subject to safeguards required by applicable law.

9. Children

NeverGone is intended for people aged 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will take steps to delete it. Contact info@nevergone.ai if you believe a child under 13 has provided personal information.

If you are at least 13 but below the age of majority where you live, you may use NeverGone only with your parent or legal guardian's consent, including consent to the AI processing described in this policy before you use AI features. Please review this policy and our Terms together. This requirement is separate from the app's AI-sharing permission and device permissions.

10. Changes to This Policy and Future Practices

We may update this policy as the Services and our practices change. We will update the Last Updated date and provide additional notice required by law.

NeverGone does not currently sell personal information and has no current plans to do so. If we propose a future sale or materially different commercial use of personal information, we will explain the proposed practice in advance and provide the notices, consent requests, and privacy choices required by applicable law and Apple's rules before it begins. This policy does not authorize such a future sale or use.

We will honor the commitments under which information was collected. Where required, we will obtain fresh permission before applying a new use to previously collected information. We will identify new AI providers and obtain renewed permission before sending them personal information.

11. Contact

NeverGone AI, LLC

701 S. Taylor, Suite 501

Amarillo, TX 79101

Email: info@nevergone.ai